How to raise a complaint.

Tell us what happened, what you are concerned about and what you would like Rivermark to do.

1. Contact Rivermark

Email enquiries@rivermarkproperty.com with “Complaint” in the subject or call 07950 959865. Include your name, contact details, any enquiry reference and a short description. Please do not send identity or financial documents in the first email.

2. Review

Rivermark will acknowledge the complaint, tell you who is reviewing it and ask for any further information that is reasonably needed. The review will consider the agreed service, property information and correspondence.

3. Written reply

Rivermark will reply in writing with its findings and any action it proposes to take. If an external complaint or redress service applies to the work, the reply will explain the details.

Privacy

Complaint information is used to investigate and reply to the concern and to keep any record required by law or good business practice. See the privacy notice for data-rights information.

Urgent matters

If the concern involves suspected fraud, safeguarding, immediate danger or another emergency, contact the relevant authority. Rivermark's complaints process is not an emergency service.

Last reviewed: 17 July 2026.