Privacy notice.
How Rivermark uses the personal information you provide through the website, by email or by phone.
Controller and contact
Rivermark Property Ltd is the controller for website and direct enquiry information. Contact enquiries@rivermarkproperty.com or call 07950 959865 about this notice or a data request.
Information collected
The enquiry form asks what property help you need, the property type, location, timing, your name and email address. Phone number, organisation and a short note are optional. A guide request collects your email address, the selected guide, an optional club or organisation and whether you separately asked Rivermark to contact you about a padel site. The forms do not accept document uploads, identification or financial information.
How information is used
Rivermark uses enquiry information to read and reply, keep a necessary business record, avoid duplicate or conflicting contact and decide whether it can offer a service. For a guide request, Rivermark uses the email address to deliver the requested PDF. Requesting a guide does not add you to a mailing list. If you select the separate contact option, Rivermark may contact you once about finding or assessing a padel site; you can withdraw that request at any time.
Lawful basis
Rivermark relies on legitimate interests to answer requests, deliver a guide that you asked for, keep necessary business records and protect the forms from abuse. Where you ask Rivermark to consider providing a service, processing may also be necessary to take steps at your request before a contract. The separate optional padel-site contact request is based on your consent; withdrawing it does not affect delivery of the guide.
Service providers
Rivermark may use email-delivery, hosting and abuse-prevention providers to receive and reply to an enquiry. They should process only the information needed to provide that service. Rivermark does not sell enquiry information or use it for advertising profiles.
Spam and abuse prevention
The website uses a hidden spam field, rate limits and duplicate checks. Short-lived keyed hashes are used for those checks instead of storing raw IP addresses or the enquiry text in the abuse-control store.
Retention and deletion
A guide request that does not become an enquiry or client relationship should be deleted no later than 12 months after delivery. An ordinary enquiry that does not become client work should be deleted no later than 24 months after the last meaningful contact. A shorter period may apply, or Rivermark may have to keep a limited record for legal, regulatory, conflict or suppression reasons. You may ask about or request deletion of your information using the contact details above.
Sharing and checks
Enquiry information is not sold. It may be shared with a service provider or professional adviser where necessary. A first enquiry does not authorise Rivermark to share confidential property details or contact another party. Identity, conflict or anti-money-laundering checks may be required separately before work begins.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or object to processing. You have an absolute right to object to direct marketing. You may also complain to the Information Commissioner's Office. Rivermark will verify and handle a request through the contact details above.
Last reviewed: 21 July 2026.